Tech Support and Assistance

For tech support, help, and training, please use the following methods:

If you are a student, please notify your teacher or guidance counselor that you are having issues and have them put in the request for you

Helpdesk Phone Number:
201-662-6560

Submit a ticket at:
Helpdesk.hcstonline.org

A technician will reach out via the helpdesk system or HCST email with instructions on how they can access your machine remotely and provide assistance.

If your HCST issued device is malfunctioning or is in need of physical repair, please put in a tech request and see the schedule below for drop-off repair times:

Tuesdays: High Tech High School*
9am -  1:30pm 

Thursdays: County Prep High School*
9am - 1:30pm

*Note: you will be required to fill out a health questionnaire upon entering the building